Chameleon Costumes Pty Ltd.Trading as Doyles Costumes & Costumes To Buy.
ABN:38-651-395-041
By accessing, browsing or using this website or by purchasing an item from this website and/or by completing the account registration process to become a new customer you agree to be bound by these Terms and Conditions and disclaimers herein as amended from time to time.
Costumes to Buy (costumestobuy.com.au) may amend these Terms and Conditions from time to time. Any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
GTS (Goods & Services Tax)
Our products and services attract a Goods and Services Tax when sold in Australia .
Costume Design & Colours
Costume design styles and colours are subject to change without notice. Costumes may vary slightly from the illustration provided on the website. These changes, no matter how slight, are beyond our control and up to the manufacturers and variations caused by their manufacturing processes.
Shipping
Most orders placed before 6PM (EST) & 4PM (WST) Monday-Friday will be shipped out the same day.
Orders are shipped via Australia Post Express Network unless otherwise indicated.
Business Days are Monday to Friday, 9am to 7pm (EST) & 8am to 5pm (WST).
Split Shipments
On occasion, due to size or weight limitations or restrictions must ship your order in separate boxes.
How can I track my order?
When you make an order, when we process your order and when we ship your order, we will email you the status details to your account email address.
When you place your order, we use your existing or create a new customer registration. You can check your orders by logging into the website and choosing the ACCOUNT tab.
Here you will be able to see the status of your payment and the date we shipped your order as well as a tracking number if you selected Express Post. Please note that Australia Post only provide online tracking for Express Post. If you wish to find out where your parcel is after we have posted it, you will need to visit Australa Post online at http://ausposttracking.com.au/ and use your tracking number .
If you still have problems you can also contact us via email
Exchanges & Returns
We want to make sure you are 100% satisified with your purchase, so almost all our products are backed by our No Quibbles 14 Day Return Guarantee.
Check the costume and or accessory as soon as you receive it before wearing it, as any defects or missing items will only be covered for 24 hours on receiving your parcel.
If in the unlikely event you need to return your costume, please see the link below to start the return process.
If you kindly visited our store and shopped instore or chose our click & collect option on checkout, you will need to make your own arrangements to get the costume back to us, as the order will not be on our shipping platform.
Remember the returns process must be started before 14 days of you receiving your parcel either via Aust Post or Click & Collect.
Please make sure all packaging and cardboard inserts are returned as well as the costume and all items included with the costume or accessories purchased as they must be unworn and in a resellable condition for a return to be approved and processed.
We are unable to offer exchanges or refunds on the following items for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.
Take the hassle out of your return and save on postage costs, visit as at our superstore at 54 Prindiville Drive Wangara, during business hours to process your return.
Please note any postage costs incurred by us during shipping will be charged to you if all items are returned on processing, up to a maximum of $14.95.
There is also a $14.50 flat return fee to create a return label through our returns system.
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
To process your return and print a shipping label, Click Here.
Returns Department
Costumes To Buy
U1, 54 Prindiville Drive,
Wangara, Perth Wa 6065.
Exchanges
If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s).
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
Final Sale Items
Due to health concerns and due to the nature and expected use of some items, there will be no returns or exchange allowed unless an item is found to be faulty before use and is unused and not tried. The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes, Boots, Novelty Teeth and Fangs.
Trademarks, Copyright & Restrictions
All material on this website is subject to Copyright restrictions and its use for any purpose is prohibited without permission of the copyright owner. The Copyright on all materials on this website is either owned by Costumes to Buy (costumestobuy.com.au) or used with permission of the copyright owner.
Use of the materials on any other website linked to costumestobuy.com.au via the Internet, or other networked computer environment, for any purpose may be a violation of copyright, trademarks and other proprietary rights, and is prohibited.