Returns Policy

Costumes On Sale 

Costumes that have been discounted are clearance stock and are no returnable due to change of mind.


Almost all our products are backed by our No Quibbles 21 Day Return Guarantee.

We offer thousands of products, most of which can be returned within 21 days from Delivery Date. Check the costume and or accessory as soon as you receive it before wearing it as any defects or missing items will only be covered for 24 hours on receiving your parcel.

If in the unlikely event you need to return your costume or would like to swap, please call us on 1300 70 70 43 or see link below to start the return process. 

Please make sure all packaging and cardboard inserts are returned as well as the costume and all items included with the costume or accessories purchased as they must be unworn and in a resellable condition for a return to be approved and processed. 

We are unable to offer exchanges or refunds on the following items for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.

Take the hassle out of your return and save on postage costs, visit as at our superstore at 54 Prindiville Drive Wangara, during business hours to process your return.

Please note any postage costs incurred by us during shipping will be charged to you if all items are returned on processing, up to a maximum of $9.95.

There is also a $12.50 flat return fee to create a return label through our returns system.

Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.

To process your return and print a shipping label, Click Here.



If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s).

Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.


Due to health concerns and due to the nature and expected use of some items, there will be no returns or exchange allowed unless an item is found to be faulty before use and is unused and not tried. The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes, Boots, Novelty Teeth and Fangs.