FAQ's

Yes! We have a large superstore located at:

Unit 1, 54 Prindiville Drive, Wangara WA 6065

Customers are welcome to visit during trading hours to browse and try on our huge range of costumes and accessories. We’re open 6 days a week, Monday to Saturday.

• Monday: 9:00am – 5:00pm
• Tuesday: 9:00am – 5:00pm
• Wednesday: 9:00am – 5:00pm
• Thursday: 9:00am – 8:00pm
• Friday: 9:00am – 5:00pm
• Saturday: 9:00am – 5:00pm

Please note: We are closed on public holidays.

For the latest trading hours, please check our Google Business listing.

We stock costumes from a wide range of brands and suppliers, so sizing can vary between products.

To find your best fit, we recommend checking the size chart provided on each costume and comparing it with your measurements before purchasing.

Please note that sizing may differ between brands — for example, a Medium in one costume may fit differently to a Medium in another.

We regularly restock products and receive new inventory frequently.

If an item you’re looking for is currently sold out, please give us a call on 1300 70 70 43 and our team will be happy to check availability or provide an estimated restock date.

We want you to be completely satisfied with your purchase, which is why most products are covered by our No Quibbles 14-Day Return Guarantee.

Important Return Information

• Please inspect your costume or accessory as soon as it arrives.
• Any defects or missing items must be reported within 24 hours of receiving your parcel.
• Returns must be initiated within 14 days of receiving your order, including Click & Collect orders.

To be eligible for a return, items must be:

• Unworn and unused
• In original packaging
• Include all tags, cardboard inserts, and accessories
• In resaleable condition

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Hosiery and undergarments
• Stockings and socks
• Wigs and wig caps
• Eyelashes and contact lenses
• Faux beards and moustaches
• Prosthetics, fangs, and fake teeth
• Cosmetics
• Inflatable items
• Any item that has been worn or altered

In-Store Returns

If you purchased in-store or selected Click & Collect, you will need to return the item to us directly, as these orders are not processed through our shipping platform.

You can also visit our Wangara superstore during business hours to process your return in person and save on postage costs.

Return Costs

• A flat $14.50 return label fee applies when using our online returns system.
• Original shipping charges are non-refundable.
• If your entire order is returned, outbound shipping costs incurred by us may be deducted from your refund (up to a maximum of $14.95).

Refunds apply to the merchandise value only. All returns are subject to our full terms and conditions.

To start your return process and print a return label, please click the link below:

Start Your Return

Absolutely! Exchanges are accepted within 14 days of delivery, provided the item is:

• Unworn
• In original packaging
• In resaleable condition

If you need a different size or costume, we recommend placing a new order for the replacement item immediately and then returning the original item for a refund.

This helps ensure the replacement item doesn’t sell out while your return is being processed.

Please note that refunds apply to merchandise only and do not include shipping costs.

We currently accept:

• Visa
• Mastercard
• PayPal
• Afterpay
• American Express (online only)

Please note: American Express is not accepted in-store.

We aim to dispatch all orders as quickly as possible. Most orders placed before 5:00pm AEST are shipped the same business day.

All parcels are sent via Australia Post.

Shipping Options

• Standard Shipping: $12.95
  Estimated delivery: 2–10 business days
• Express Shipping: $14.95
  Estimated delivery: 2–4 business days

Estimated Delivery Times

• Perth Metro: 1–2 business days
• Regional WA: 1–3 business days
• Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Hobart): 2–10 business days
• Regional Australia: 2–10 business days

Please note that delivery timeframes are estimates only and may vary depending on Australia Post and stock availability.

Yes! Once your order has been shipped, you’ll receive a tracking number via email.

You can also log into your account to view:

• Order status
• Payment status
• Shipping updates
• Tracking details

To track your parcel, visit the Australia Post tracking website and enter your tracking number.

Yes! Click & Collect is a fast and convenient option if you need your costume ASAP.

Orders placed during store hours are generally ready for collection the same day. You’ll receive a notification once your order is ready for pickup.

Click & Collect Location

Unit 1, 54 Prindiville Drive, Wangara WA 6065

Pickup Hours

• Monday: 9:00am – 5:00pm
• Tuesday: 9:00am – 5:00pm
• Wednesday: 9:00am – 5:00pm
• Thursday: 9:00am – 8:00pm
• Friday: 9:00am – 5:00pm
• Saturday: 9:00am – 5:00pm

Yes — we still offer a fantastic range of costume hire options, available in-store only.

Our hire collection includes a wide variety of popular themes, including:

• Movies & TV
• Mascots
• Superheroes
• Disney
• Star Wars / Star Trek
• Western
• Pirates
• Singers
• And much more!

If you’re looking for a specific costume or would like to check availability, please give us a call on (08) 94098026.

Our friendly team will be happy to assist with availability, sizing, and any questions about our hire range.

What is the hire cost?

Our costume hire prices typically start from around $55, with premium and promotional costumes available up to $250.

We also hire wigs (offered with set costumes) and boots to complete your costume.

Do you charge a refundable deposit?

Yes. All hire items require a $50–$200 refundable security deposit in addition to the hire cost.

Your deposit will be refunded once all hire items are returned clean, complete, and in good condition.

Return Times

All hire items must be returned on Monday between 9:00am and 5:00pm.

How long can I hire a costume for?

Our standard hire period is up to 4 days, for example from Thursday through to Monday, making it perfect for weekend events and parties.

Can I book a costume for a future date?

Absolutely! You’re welcome to visit us in-store to pre-book a costume for your upcoming event.

A $50 deposit is required to secure your booking.

Pre-booked costumes are available for collection from Thursday of the week of your event.

Can I cancel a pre-booking?

Yes. You will receive a full refund of your booking deposit provided you cancel your booking before 12:00pm Wednesday of the week of your event.

What payment methods do you accept for hire?

We accept most payment methods, including:

• Cash
• EFTPOS
• Credit cards
• Debit cards
• Apple Pay

Please note: We do not accept cheques.

Our friendly team is here to help!

Unit 1, 54 Prindiville Drive, Wangara WA 6065

Phone: 1300 70 70 43

Visit us in-store or give us a call for assistance with sizing, availability, costume ideas, or hire enquiries.