Returns Policy
Costumes On Sale
Costumes that have been discounted are clearance stock and are non returnable or refundable due to change of mind.
EXCHANGES AND RETURNS
We want to make sure you are 100% satisified with your purchase, so almost all our products are backed by our No Quibbles 14 Day Return Guarantee.
Check the costume and or accessory as soon as you receive it before wearing it, as any defects or missing items will only be covered for 24 hours on receiving your parcel.
If in the unlikely event you need to return your costume, please see the link below to start the return process.
If you kindly visited our store and shopped instore or chose our click & collect option on checkout, you will need to make your own arrangements to get the costume back to us, as the order will not be on our shipping platform.
Remember the returns process must be started before 14 days of you receiving your parcel either via Aust Post or Click & Collect.
Please make sure all packaging and cardboard inserts are returned as well as the costume and all items included with the costume or accessories purchased as they must be unworn and in a resellable condition for a return to be approved and processed.
We are unable to offer exchanges or refunds on the following items for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.
Take the hassle out of your return and save on postage costs, visit as at our superstore at 54 Prindiville Drive Wangara, during business hours to process your return.
Please note any postage costs incurred by us during shipping will be charged to you if all items are returned on processing, up to a maximum of $14.95.
There is also a $14.50 flat return fee to create a return label through our returns system.
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
To process your return and print a shipping label, Click Here.
Returns Department
Costumes To Buy
U1, 54 Prindiville Drive,
Wangara, Perth Wa 6065.
EXCHANGES
If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s).
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
FINAL SALE ITEMS
Due to health concerns and due to the nature and expected use of some items, there will be no returns or exchange allowed unless an item is found to be faulty before use and is unused and not tried. The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes, Boots, Novelty Teeth and Fangs.