Frequently asked Questions.
1. Do you have a store I can visit?
Yes, we do! We have a huge store located at 1/54 Prindiville Drive, Wangara 6065.
Customers are encouraged to come visit us during our store hours to try on and browse our vast range of costumes. We are open 6 days a week, Monday – Saturday.
2. What are your store hours?
Bricks & Mortar store is currently doing reduced hours, but you can order on our online store and choose click & collect ready next day for pickup.
These are our store hours:
- Monday Closed
- Tuesday Closed
- Wednesday 10.00-3.00
- Thursday 10.00-5.00
- Friday 10.00-5.00
- Saturday 9.00-4.00
Store hours may vary over public holidays.
3. What size will I be?
We stock a range of costumes from a variety of different brands and suppliers. Like regular clothing, this can affect which size will best suit you. To ensure you get the perfect fit refer to the size chart on your chosen costume and compare your measurements!
Please note that as a result of having different brands of costumes, a medium in one costume, for example, may be a different size to a medium in another. For this reason, we recommend checking the size chart on each costume you purchase.
4. Something is out of stock, when will you be getting more in?
We are constantly ordering and re-stocking our products, getting more stock in every week.
If there is a product you are after that we are currently sold out of, we’d recommend giving us a call on 1300 70 70 43 to check if/when we will be getting more in.
5. What is you returns policy?
We offer easy returns on unworn costumes in their original packaging up to 30 days from the date of delivery. Almost all our products are backed by our No Quibbles Return Guarantee. We offer thousands of products, most of which can be returned within 30 days from Delivery Date. Check the costume or accessory as soon as you receive it before wearing it. If in the unlikely event you need to return your costume or would like to swap it for a different size, please call us on 1300 70 70 43 or send us a quick email to get the return process started.
Please note any postage costs incurred by us during shipping will be charged to you if the items are returned on processing. Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
Due to health concerns and due to the nature and expected use of some items, there will be no returns or exchange allowed unless an item is found to be faulty before use and is unused and not tried. The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes, Boots, Novelty Teeth and Fangs.
6. Can I exchange my costume for something else?
Yes, you can! If your costume is unworn, and you have all the original packaging then you’re welcome to exchange your costume up to 30 days from the date of delivery. If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately and return the item(s) you have already received.
This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s).
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
7. What payment methods do you accept?
We accept Afterpay, Visa, Master card, PayPal and American Express (AE accepted online only, not in store)
8. When will my order arrive?
Although we are unable to guarantee delivery times, we endeavor to get your order to you in the quickest time possible. Most orders placed before 6pm AEST are shipped on the same business day.
All orders are sent via Australia Post using their direct postal service. Delivery is within 1-3 business days of shipping depending on the delivery address and stock availability. Our postal service is a flat fee of $9.95 on orders under $60.
• Perth Metro: 1-2 business days.
• Regional WA: 1-3 business days.
• Metro (Sydney, Melbourne, Brisbane, Adelaide, Hobart): 2 business days.
• Regional (Australia): 3 business days.
9. Can I track my order?
You sure can! Track your order by logging into your account and checking your order status. You will be able to see the status of your payment and the date we shipped your order as well as a tracking number.
To track your parcel after we have posted it you will need to visit Australia Post online at http://www.ausposttracking.com.au and use your tracking number as reference.
10. Do you offer Click & Collect?
Click and Collect is a quick and easy way to get your costume ASAP. Click and Collect orders placed during store hours are generally ready for pick up that same day! You will receive confirmation of your order once it is ready to be collected.
Come visit our huge store in Perth at 1/54 Prindiville Drive Wangara, 6065.
Shop Opening Hours:
- Monday 9-5.30
- Tuesday closed
- Wednesday closed
- Thursday 10-4
- Friday 10-4
- Saturday 10-3