Frequently asked Questions.
1. Do you have a store I can visit?
Yes, we do! We have a huge store located at 1/54 Prindiville Drive, Wangara 6065.
Customers are encouraged to come visit us during our store hours to try on and browse our vast range of costumes. We are open 6 days a week, Monday – Saturday.
2. What are your store hours?
These are our store hours:
- Monday 9-5
- Tuesday 9-5
- Wednesday 9-5
- Thursday 9-8
- Friday 9-5
- Saturday 9-5
Please note we are closed on public holidays.
3. What size will I be?
We stock a range of costumes from a variety of different brands and suppliers. Like regular clothing, this can affect which size will best suit you. To ensure you get the perfect fit refer to the size chart on your chosen costume and compare your measurements!
Please note that as a result of having different brands of costumes, a medium in one costume, for example, may be a different size to a medium in another. For this reason, we recommend checking the size chart on each costume you purchase.
4. Something is out of stock, when will you be getting more in?
We are constantly ordering and re-stocking our products, getting more stock in every week.
If there is a product you are after that we are currently sold out of, we’d recommend giving us a call on 1300 70 70 43 to check if/when we will be getting more in.
5. What is you returns policy?
We want to make sure you are 100% satisified with your purchase, so almost all our products are backed by our No Quibbles 14 Day Return Guarantee.
Check the costume and or accessory as soon as you receive it before wearing it, as any defects or missing items will only be covered for 24 hours on receiving your parcel.
If in the unlikely event you need to return your costume, please see the link below to start the return process.
If you kindly visited our store and shopped instore or chose our click & collect option on checkout, you will need to make your own arrangements to get the costume back to us, as the order will not be on our shipping platform.
Remember the returns process must be started before 14 days of you receiving your parcel either via Aust Post or Click & Collect.
Please make sure all packaging and cardboard inserts are returned as well as the costume and all items included with the costume or accessories purchased as they must be unworn and in a resellable condition for a return to be approved and processed.
We are unable to offer exchanges or refunds on the following items for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.
Take the hassle out of your return and save on postage costs, visit as at our superstore at 54 Prindiville Drive Wangara, during business hours to process your return.
Please note any postage costs incurred by us during shipping will be charged to you if all items are returned on processing, up to a maximum of $14.95.
There is also a $14.50 flat return fee to create a return label through our returns system.
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
To process your return and print a shipping label, Click Here.
6. Can I exchange my costume for something else?
Yes, you can! If your costume is unworn, and you have all the original packaging then you’re welcome to exchange your costume up to 14 days from the date of delivery. If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately and return the item(s) you have already received.
This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s).
Refunds are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply.
7. What payment methods do you accept?
We accept Afterpay, Visa, Master card, PayPal and American Express (AE accepted online only, not in store)
8. When will my order arrive?
Although we are unable to guarantee delivery times, we endeavor to get your order to you in the quickest time possible. Most orders placed before 6pm AEST are shipped on the same business day.
All orders are sent via Australia Post using their direct postal service. Delivery is within 2-8 business days of shipping depending on the delivery address and stock availability. Our postal service is standard shipping $12.95 2-10 business days or Express Shipping $14.95 2-4 business days on orders under $99.
• Perth Metro: 1-2 business days.
• Regional WA: 1-3 business days.
• Metro (Sydney, Melbourne, Brisbane, Adelaide, Hobart): 2-10 business days.
• Regional (Australia): 2-10 business days.
9. Can I track my order?
You sure can! Track your order by logging into your account and checking your order status. You will be able to see the status of your payment and the date we shipped your order as well as a tracking number.
To track your parcel after we have posted it you will need to visit Australia Post online at http://www.ausposttracking.com.au and use your tracking number as reference.
10. Do you offer Click & Collect?
Click and Collect is a quick and easy way to get your costume ASAP. Click and Collect orders placed during store hours are generally ready for pick up that same day! You will receive confirmation of your order once it is ready to be collected.
Come visit our huge store in Perth at U1, 54 Prindiville Drive Wangara, 6065.
Shop Opening Hours:
- Monday 9-5.00
- Tuesday 9-5
- Wednesday 9-5
- Thursday 9-8
- Friday 9-5
- Saturday 9-5