Exchanges & Returns
At Costumes To Buy we want your purchasing experience with us to be as pleasant as possible. Most of our products are backed by our No Quibble - 30 Day Return Guarantee. Of our many thousands of products most can be returned within 30 days from the date of delivery. For exchanges or returns please check the item in question as soon as you receive it and before wearing it.
Returning goods is fast and easy.
1) Login to your account and select "view orders" 2) Open the order you would like to return>
Within 2 business days a message will be sent to your email address with a CON note attached. This is to be printed and attached to a satchel or box with the items safely packed inside. Simply drop the package at your local Australia Post Store to return.
Our returns service fee is $12.50 and will be deducted from the refund of your items being returned.
As soon as the parcel is received by our returns department a full refund minus the postage costs (if free postage was chosen we do charge for postage costs if complete order is returned) otherwise all monies owing back to you will be put back into your Paypal or credit card account.
All costumes must be returned in their original packaging, unworn and with a description of why the costumes were no longer required. Any damaged or missing items will not be accepted for return.
Return address if required is:
Costumes To Buy
1/54 Prindiville drive. Wangara WA 6065.
We understand that when ordering on-line, you may select the wrong size or costume. If you need to make an exchange for a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). We only offer free postage once per order and postage costs may apply.
Refunds/Exchanges are for the cost of the merchandise only, not including postage and handling, all terms and conditions do apply. The Exchange postage to express post out your costume is $9.95
Final Sale Items
Costumes To Buy adhere to strict Health Guidelines. Due to the nature and expected use of some items, there is a no returns or exchange policy on some items, unless an item is found to be faulty before use and/or is unused. The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes, Boots, Novelty Teeth and Fangs.